That is why Shared Hosting gives you have the ability to clear these things in your control panel, that is the first thing these people will tell you to do. But in a case like this, will not be sufficient cause for them to even think about turning it off.
I have enough trouble with them communicating with Luis to fix the Criteria Building in ContentBox, because it brings the servers to a crawl at times when communicating with the DB and causes all sorts of timeout issues with the DB. So if I have a hard time getting them to talk to Luis to fix Criteria Building, I have no hope of getting them to switch that setting off.